Friday, November 20, 2015

A Crazy Week and Goodbye BT!

Hello and welcome...
Phew what a week this has been...

Firstly, I would like to say a big "Thank You" to everyone who voted at The Muse where I got a Top 3 for my Poppies card and also to Brenda at Colour Me where I got an honourable mention for the same card... I'm so grateful!
And Thank so Darnell for letting me know... My internet has been playing up

I have a Christmas card to share that I made using one of the new papers from the beautiful Pinkfresh Studio (Christmas Wishes)... The papers are lovely and these are just my colours



I added some sparkle to the roof of each little house...



...sponged a small piece of CS and cut out the word 'joy' and then added Mod Podge dimensional to it



The leaf and the frame were in my 'bits' box

It's been a crazy week ... one when I've had good days and sick days... The blood tests are all back but I can't see a doctor until next week ...
On Wednesday the internet went down and I spent over 4 hours on the phone being passed from here to India and back again ... Can someone explain why it is that we have these automated phone messages that tell you if your internet is down to go to WWW.....blah...blah for help?? I mean if I could get onto the internet I wouldn't be phoning would I! Every call for help with the phone company is automated ... you get options to press a number ... the thing is they don't give you an option for a broken phone socket... what is a person to do ... after pressing buttons for ages you are right back where you started... Trying to get a real person is a nightmare and when I finally did I was passed on to 2 more people as no one knew what to do. At the moment we are with BT and we are shortly going to transfer to another company ... It complicates matters
Here's the thing ... On speaking to a real person at BT I was told it would cost me £129.99 for an engineer to come and look at the socket... £130 (Yes, a penny more) to move the socket!!**??!! But I don't want it moved, says me ... I want it replacing, there are broken wires hanging out of it which cause my connection to drop... well the engineers are 'movers' I'm told ... "well move it to the bin then", I say, "and give me a new socket"... well they might, I'm told... So how much will that cost? Not sure says the person on the line... In sheer frustration I say just send an engineer and I'll pay whatever... Unfortunately she doesn't know how to book an engineer and has to refer to the manual ... Whoa! wait... You are switching suppliers in 10 days so I can't give you an engineer (even though I am paying them right now for the supply)Why? says me ... because it takes 2 weeks for a BT engineer to come out and you won't be a customer then... 
Yet the supplier we are moving to book the same BT engineers to sort problems ... And the new supplier CAN get a BT engineer to us within 24 hours... Does any of this make sense? NO! 

It is the same with everything in this country... Nobody seems to have customer care and everyone is sorely lacking in common sense. Trying to get a phone number is a nightmare yet every scammer and cold caller in the world can get mine...
So for now I'm hoping that my connection does not go down again until next week when I have a new supplier... If you don't see me around here you'll know why.

I hope your week has been a better one than mine

Thanks for stopping by and lending an ear!

~ Ros ~



17 comments:

Pamellia Johnson said...

What a beautiful card Ros, I love the dimension on the "joy" sentiment and your sparkly houses!! Internet companies are a bit of a pain, worse than the phone companies. Hope you get it sorted soon. hugs :)

Mac Mable said...

I absolutely couldn't have put your comments any differently. I absolutely agree with every word x I am a really a half full type of girl but anything to do with the internet and phoning always gets to me and I always have the same problems as you had. This cannot be a coincidence it really must be the norm and it really shouldn't be!
Anyway...Loving your card Ros, it looked like you had fun making it. Very much your colours and it really is a darling of a card x I haven't seen anything quite like it, very unique...love it x

Linda W. said...

Your cards are beautiful works of art! Thanks so much for stopping by my blog. :)

Kirsty Vittetoe said...

Such a sweet card Ros!
I so hear your frustration, it is the same here, good that Randy handled all these stuff in the household, I have my own frustration with doctors here too, you'll never speak to a REAL person on the phone, left message, and then no reply, that is why I go back to Singapore for everything that is not urgent! I am not sure about other Asian countries, but Singapore definitely is service #1, that's why hubby always tell me I moved to a 3rd world country that has no service in everything, oh ya, except in the restaurant where they put on a fake smile because they want your tips!

Kara Lynne said...

What a hassle! I sure hope you get it sorted without any more headaches. That is beautiful paper! I love how you framed it and the sparkly rooftops are so cool!

Greta said...

I'm laughing, but not at you--with you, my friend! Your story happens here, too--drives us crazy! Anyway, sure hope your internet keeps working! Big congrats on your wins--well-deserved! This card is stunning & I'm pinning it as I just received that paper pack! Thanks for always inspiring me, Ros!

Tracy said...

Oh boy have you gotten the run around. Everything's pretty automated over here too and you usually get passed around a bit. Hope everything works out and your back up and running soon. The papers really are so you. I like the sparkly roofs. Hugs!

Darnell J Knauss said...

Okay, first, Ros, because I might forget, you card took my breath away! You know you get me every time you make cards in these colors and they seem to be your specialty, so you are always thrilling me with your makes!!

So, okay, your rant must have raised my blood pressure to the max! You wrote that as if the words tumbled out of my own mouth! It is EXACTLY the same in this country. I would only add one thing and hopefully I won't be put on some watch list, but, honestly, doesn't it surprise you that more of us don't go absolutely bezerk as a result of this treatment, treatment we get from the most inane point of customer service to the most complicated? At the very least, I want to break my phone by pounding in into the table! Grrr. And my patience with this crap gets less and less as I get older. You have definitely struck a chord. We seem to be becoming a world of terror and a world of stupidity!! Phew. Rants are good, huh! I feel better. I'm so glad we have each other and this wonderful world of cart art to take us away from the madness!! Big hugs and best wishes that they fix your socket before you blow YOUR socket and, more importantly, that you get some results and start feeling good on ALL your days!! Darnell

Maria said...

Oh, what a lovely card with pretty wintery scene, Ros! Huge congrats on your wins! I just returned from the store and noted poor service...it's everywhere...ha! So sorry to hear about your internet problems. I'm sure it's very frustrating. I hope you get things resolved soon...take care!:-)

Sue Lelli said...

I want a real person too, preferably one who speaks English that I can understand! Sometimes I just hang up and call back again. LOVE this card! FAB paper, FAB bits, and the glitter is a great details!
Hope you feel better!

Barbara said...

Love that card... great color(s). As for the experience with BT - it reminded me of being without internet for almost two weeks with Telekom and DAILY calls. I remember writing a three-page complaint afterwards... and got the engineer costs reimbursed - and then some. Good luck with the new provider!

Stella said...

Sweetie I know exactly what you mean. In my work where there is also a customer contact center our goal is to give excellent service. I know how terrible it can be, We don't work with passing through; I know that a lot of our customers love that. But it's frustrating; it's not only at BT. In Holland it;s the same frustrating song.....when you call government services, for the heating of the house, the tax office, the dutch mail. Yikes!
I hope to speak with you soon. And keeping my fingers crossed that your doctors appointment will give you answers and hopefully solutions.
Ooops almost forgotten; I LOVE LOVE LOVE your card!
XXXXX

Asia King (aka Joanna K) said...

Beautiful card, Ros!

I'm sorry to hear about your BT drama but I so totally know what you mean! I deal with phone contracts at work and I avoid BT like a plague. They are too big for their own good. They have procedures for absolutely everything except for applying common sense! lol. One day I'll write a book about my own BT adventures :). I'm sure you will be much happier with the new supplier!
Ps. perhaps the socket may just need a new fuse? :). Big hugs for a better week! xx

Diane said...

Beautiful scene...I love it when a paper can take 'center stage' and a card can be created beautifully just by adding a few elements..and this one is beautiful and of course in your colors..love it my friend!

As for the phone call, oh yes it is the same here in the states, and normally what happens, you finally, finally get through to a person and then lose the connection...UGH...so frustrating....customer service sure isn't what it used to be!!

I Card Everyone said...

Oh I do hope this week is going better, Ros! I LOve this card, and the little scene you've created! Gorgeous ... and just my colors, too!
=] Michele

Jinny Newlin said...

Ugh! It's not just your country. Good customer service is a thing of the past. These days, I'll definitely pay more for such. You should've seen what Google Fiber did to my front lawn, and right after we seeded it all to boot. That was a month ago. Then, just this weekend we got a notice saying they were going to do what they already did. What?! They did come fix our lawn, but only after my hubby complained. They didn't do anything to our neighbor's lawns, though, because then it rained and "was out of the time frame for it being their responsibility". Are you kidding me?! Ugh!

Your card is absolutely beautiful, though! Love how you've used that sweet DSP!

Davi said...

Well Ros I tell you I think that is standard operating these days, no customer service! Some one whom you cannot understand, or cant answer your questions, or cant be done at this time!! Yikes its A really hair pulling moment!! But, I can say that your card is Beautiful!! I love it :) Hope you get things solved in a timely manner.

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