Friday, November 20, 2015

A Crazy Week and Goodbye BT!

Hello and welcome...
Phew what a week this has been...

Firstly, I would like to say a big "Thank You" to everyone who voted at The Muse where I got a Top 3 for my Poppies card and also to Brenda at Colour Me where I got an honourable mention for the same card... I'm so grateful!
And Thank so Darnell for letting me know... My internet has been playing up

I have a Christmas card to share that I made using one of the new papers from the beautiful Pinkfresh Studio (Christmas Wishes)... The papers are lovely and these are just my colours



I added some sparkle to the roof of each little house...



...sponged a small piece of CS and cut out the word 'joy' and then added Mod Podge dimensional to it



The leaf and the frame were in my 'bits' box

It's been a crazy week ... one when I've had good days and sick days... The blood tests are all back but I can't see a doctor until next week ...
On Wednesday the internet went down and I spent over 4 hours on the phone being passed from here to India and back again ... Can someone explain why it is that we have these automated phone messages that tell you if your internet is down to go to WWW.....blah...blah for help?? I mean if I could get onto the internet I wouldn't be phoning would I! Every call for help with the phone company is automated ... you get options to press a number ... the thing is they don't give you an option for a broken phone socket... what is a person to do ... after pressing buttons for ages you are right back where you started... Trying to get a real person is a nightmare and when I finally did I was passed on to 2 more people as no one knew what to do. At the moment we are with BT and we are shortly going to transfer to another company ... It complicates matters
Here's the thing ... On speaking to a real person at BT I was told it would cost me £129.99 for an engineer to come and look at the socket... £130 (Yes, a penny more) to move the socket!!**??!! But I don't want it moved, says me ... I want it replacing, there are broken wires hanging out of it which cause my connection to drop... well the engineers are 'movers' I'm told ... "well move it to the bin then", I say, "and give me a new socket"... well they might, I'm told... So how much will that cost? Not sure says the person on the line... In sheer frustration I say just send an engineer and I'll pay whatever... Unfortunately she doesn't know how to book an engineer and has to refer to the manual ... Whoa! wait... You are switching suppliers in 10 days so I can't give you an engineer (even though I am paying them right now for the supply)Why? says me ... because it takes 2 weeks for a BT engineer to come out and you won't be a customer then... 
Yet the supplier we are moving to book the same BT engineers to sort problems ... And the new supplier CAN get a BT engineer to us within 24 hours... Does any of this make sense? NO! 

It is the same with everything in this country... Nobody seems to have customer care and everyone is sorely lacking in common sense. Trying to get a phone number is a nightmare yet every scammer and cold caller in the world can get mine...
So for now I'm hoping that my connection does not go down again until next week when I have a new supplier... If you don't see me around here you'll know why.

I hope your week has been a better one than mine

Thanks for stopping by and lending an ear!

~ Ros ~



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